It is important to note that we are not a software company.
Dataplot was developed to support NIST work. The good news is
that we make it available to non-NIST people at no charge.
The downside is that we do not provide the support
services that a commerical software company would typically
provide. In particular, this means there is no official support
garaunteed. It is provided as I have time and support for
NIST staff takes precedence over support for non-NIST staff.
The Dataplot support staff is basically me, Alan Heckert, and Dataplot support is not my full time job. I do try to respond to questions and problems, but this means that if I am on vacation or have other immediate job duties, I may not be able to respond to you as quickly as I would like.
Specific support issues include:
If you think you have discovered a bug in Dataplot, please
report it to Alan Heckert,
It is helpful if you can narrow the problem down as much as possible. Ideally, send me a macro (and any associated data needed) that produces the bug and a description of the problem. Include what platform you are running Dataplot on and the approximate age of your Dataplot installation (you don't need to be precise, I just need to know if you are running a fairly current version or one that is several years old).
I do try to fix reported bugs as quickly as possible.
Downloading and Installation Problems
Sometimes users do have problems downloading Dataplot from
the web pages. Note that I do not maintain the NIST ftp/web
servers (I do provide the content for Dataplot, but I am
not a system adminstrator for these servers). Downloading
problems may be caused by firewalls (e.g., some sites prohibit
downloading from external hosts), ftp/browser configurations,
and so on.
In particular, the following two problems can sometimes occur.
I simply do not have the time or expertise to diagnose these types of problems. I can check to see if our ftp server is up, but not much beyond that.
NOTE: I have modified the Windows installation files to be downloaded directly from the web page rather than via anonymous ftp. This should avoid the "nslookup" problem.
If you are unable to download via the web, you can do the following:
I divide consulting questions into two categories:
Questions of the second type are less likely to get answered. Note that the Statistical Engineering Division does provide statistical consulting to NIST staff and to serve SED/NIST missions. However, we do not provide general statistical consulting to non-NIST staff.
For general statistics/consulting questions, you may want to take a look at the NIST/SEMATECH Engineering Statistics Handbook.
Requesting Enhancements to Dataplot
If you would like to request an enhancement to Dataplot,
contact Alan Heckert,
We make no commitment to acting on these requests. Again, we are not a commerical software company, so enhancements that have the highest relevance for SED/NIST work will be given priority.
Enhancements may be addressed in several ways:
Date created: 2/15/2002
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