This is Dataplot file BALDCRIT.TEX Malcolm Baldrige National Quality Award 1995 Examination Categories/Items Points 1.0 Leadership 1.1 Senior Executive Leadership 45 1.2 Leadership System and Organization 25 1.3 Public Responsibility & Corporate Citizenship 20 ----- 90 2.0 Information and Analysis 2.1 Management of Information and Data 20 2.2 Competitive Comparisons and Benchmarking 15 2.3 Analysis and Use of Company-Level Data 40 ----- 75 3.0 Strategic Planning 3.1 Strategy Develpment 35 3.2 Strategy Deployment 20 ----- 55 4.0 Human Resource Development & Management 4.1 Human Resource Planning and Evaluation 20 4.2 High Performance Work Systems 45 4.3 Employee Education, Training, and Development 50 4.4 Employee Well-Being and Satisfaction 25 ----- 140 5.0 Process Management 5.1 Design & Intro. of Products & Services 40 5.2 Process Management: Prod. & Serv. Prod. & Deliv. 40 5.3 Process Management: Support Services 30 5.4 Management of Supplier Performance 30 ----- 140 6.0 Business Results 6.1 Product and Service Quality Results 75 6.2 Company Operational and Financial Results 130 6.3 Supplier Performance Results 45 ----- 250 7.0 Customer Focus and Satisfaction 7.1 Customer and Market Knowledge 30 7.2 Customer Relationship Management 30 7.3 Customer Satisfaction Determination 30 7.4 Customer Satisfaction Results 100 7.5 Customer Satisfaction Comparison 60 ----- 250 ---------- Total Points 1000 Reference--Malcolm Baldrige National Quality Award 1995 Award Criteria National Institute of Standards and Technology Route 270 and Quince Orchard Road Administration Building, Room A537 Gaithersburg, Maryland 20899-0001 Page 20.