----------  *QUALITY COSTS*  ----------

Quality Cost = the total cost involved in providing
               a product with quality acceptable 
               to the customer, including the cost of
               failing to meet the customer's quality 
               requirements.

   1. Prevention.

   2. Appraisal.

   3. Internal Failures.

   4. External Failures.


   Source--"Quality Costs", Q. C. Trends, February 1986, page 13.