Designing the user experience for interactive systems is a complex process that draws on various disciplines and a multi-disciplinary team of experts. This paper look at the various disciplines contributing to the user experience and presents a framework that "articulates experience in a way that does not rely on the point of view of any single discipline, but provide a common design-oriented frame of reference for all relevant actors involved in design."
The authors attempt to categorize user experience methodologies in three categories: from the perspective of the user, from the perspective of the system, and lastly the interaction between the user and the system. Next, the authors present their belief that the interaction-centered theories are the most valuable in designing user-centric products.
Using an interaction-centered philosophy, the authors present a framework describing user-product interaction. The framework identifies three types of user-product interaction, including: fluent, cognitive and expressive. It also identifies three types of experiences, including: experience, an experience and co-experience. Lastly, the framework looks at emotion and scalability of experience.
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