Paper Summary: |
This paper presents Conversation Analysis, a form of ethnomethodology, to study interaction between designers in order to study the creative process.
The technique of conversation analysis entails:
- Observing teams of designers or individual designers at work
- Video-recording designers in their natural environment
- Reviewing selected episodes
- Transcribing interactions, conversations, and the ways in which work progresses
- Repeated observations and interpretations are noted
As the author points out, this process focuses on exploring natural work practices that are not based on theories and hypotheses. Rather, the information is gathered objectively and then analyzed for similarities.
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