This is Dataplot file   BALDFRAM.TEX
 
 
Malcolm Baldrige National Quality Award
1995 Baldrige Award Criteria Framework
 
 
Driver:
   Leadership
 
System:
   Information and Analysis
   Strategic Planning
   Human Resource Develpment and Management
   Process Management
 
Output:
   Business Results
   Customer Focus and Satisfaction
 
Goal:
   Customer Satisfaction
   Customer Satisfaction Relative to Competitors
   Customer Retention
   Market Share Gain
 
Measures of Progress:
   Product & Service Quality
   Productivity Improvement
   Waste Reduction/Elimination
   Supplier Performance
   Financial Results
 
Reference--Malcolm Baldrige National Quality Award
           1995 Award Criteria
           National Institute of Standards and Technology
           Route 270 and Quince Orchard Road
           Administration Building, Room A537
           Gaithersburg, Maryland 20899-0001
           Page 5.